Warranty & Return

MANSCAPED is dedicated to providing customers who purchase through its official online store with a reliable and reassuring shopping experience. The company has created a clear and structured returns and warranty policy to support this commitment. These policies are designed to ensure that customers have enough time to evaluate their purchases while maintaining appropriate product handling and quality standards.

Customers who buy products directly from MANSCAPED’s official website are eligible to return items within thirty days from the date of delivery. This return window offers ample time for customers to decide whether the product meets their expectations. If a return request is made within this period and meets the required conditions, the customer will receive a refund for the original purchase price. This process is designed to be fair and transparent, ensuring that both customer satisfaction and operational efficiency are maintained.

For bundled purchases, such as grooming kits or multi-item packages, the entire set must be returned. Individual items from a bundle cannot be returned separately. This policy ensures that inventory is handled accurately and consistently. Some product categories, particularly those related to hygiene and safety, have more stringent return conditions. For instance, apparel items like boxer shorts are typically eligible for return or exchange only if they remain unused, unopened, and in their original, sealed packaging. These requirements help maintain the integrity and health standards of the products.

Products bought from third-party retailers are not covered under MANSCAPED’s direct return policy. Customers who purchase from other sellers are required to follow the return procedures set by those retailers. MANSCAPED is not responsible for products bought from unauthorized vendors, resale platforms, or unofficial marketplaces.

To initiate a return, customers must contact MANSCAPED’s customer support through the official communication channels. The request should include the order details, the product being returned, and a brief reason for the return. Upon review and approval, customers will receive an authorization reference number to ensure the return is processed properly. MANSCAPED monitors returns to prevent abuse of the policy, and it reserves the right to reject returns that appear to be excessive or inconsistent with personal use.

Refunds are processed back to the original payment method used during purchase. MANSCAPED does not facilitate direct exchanges, meaning customers who wish to receive a different item must return the original product and place a new order separately. Issues related to defects in manufacturing are handled through the company’s warranty program rather than the standard return process.

In addition to its return policy, MANSCAPED offers a limited warranty on certain products. This warranty is designed to cover defects in materials or craftsmanship under normal, intended use. Warranty terms vary depending on the product, but for many core grooming tools, such as electric trimmers, the warranty typically lasts up to two years from the original purchase date. If a defect is confirmed during the warranty period, MANSCAPED may repair the product or provide a replacement of the same model or a similar one, depending on availability.

The warranty does not cover damage caused by normal wear and tear, misuse, accidents, neglect, or unauthorized modifications or repairs. If the product is no longer in production, a replacement of comparable value may be offered. Warranty coverage is valid only for products purchased directly from MANSCAPED or from authorized retailers, and a valid proof of purchase is required for all claims.

To submit a warranty claim, customers should contact customer support with the relevant order information, product details, and a description of the issue. Once the claim is reviewed and approved, an authorization will be issued, and in some cases, MANSCAPED will provide prepaid return shipping. After receiving and inspecting the product, customers will typically be informed of the resolution within a few business days.

This limited warranty is the only express warranty provided by MANSCAPED. Any implied warranties allowed by law are limited to the duration of the stated warranty period. The company is not liable for incidental or consequential damages related to product use. The warranty coverage applies only within the United States, and no employee, reseller, or representative of the company is authorized to alter or extend these terms beyond what is stated in this policy.